Introduction
This Privacy Policy explains how STERLINGCUSTOMER SUPPORT LTD ("we", "us", "our") collects, uses, stores and protects personal information submitted through the sterlingcustomer.co.uk website.
STERLINGCUSTOMER SUPPORT LTD is a private limited company registered in England and Wales (company number 17338254). Our registered office is 8 Lily Close, Stockton-On-Tees, TS18 1DE, United Kingdom. All enquiries regarding this Privacy Policy should be directed to: [email protected].
We take the privacy of website visitors and enquiry contacts seriously and are committed to handling personal information carefully and responsibly.
Data Controller
For the purposes of UK data protection law, STERLINGCUSTOMER SUPPORT LTD is the data controller for personal information collected via this website.
What Information We May Collect
We may collect personal information in the following ways:
Contact and enquiry form submissions
When you submit a support enquiry via the website contact form, we collect information including:
- Your name
- Your email address
- Your telephone number (if provided)
- Your company or organisation name (if provided)
- Business type and support type information
- Call and enquiry volume estimates (if provided)
- Operating hour preferences (if provided)
- Enquiry types and escalation needs (if provided)
- Information about your current customer support setup (if provided)
- Any other information you choose to include in the enquiry message
This information is submitted voluntarily by you and is used to respond to and manage your support enquiry.
Website usage information
We may collect basic technical information about visits to this website including browser type, operating system and pages visited. If analytics tools are used, this is disclosed separately in the Cookie Policy.
How We Use Your Information
Personal information collected via this website may be used to:
- Review and respond to support enquiries submitted via the contact form
- Discuss customer support and call centre service requirements
- Maintain communication records relating to support enquiry discussions
- Comply with our legal obligations
- Protect our legitimate business interests
We do not use personal information for unsolicited marketing or share it with third parties for marketing purposes.
Lawful Basis for Processing
We process personal information on the following lawful bases under UK GDPR:
- Legitimate interests: responding to and managing support enquiries submitted by prospective and existing business contacts.
- Consent: where you have explicitly consented to the use of your information by ticking the consent checkbox on the enquiry form.
- Legal obligation: where we are required to process information to comply with applicable laws.
Data Retention
We retain personal information for as long as is reasonably necessary for the purposes for which it was collected, and in accordance with any applicable legal requirements. Enquiry information is retained for the duration of the support enquiry discussion and for a reasonable period thereafter.
If you would like your information to be removed earlier, please contact us at [email protected].
Data Sharing
We do not sell, rent or trade personal information to third parties. We may share information with trusted service providers who assist us in operating this website or managing enquiries, where such providers are bound by appropriate data protection obligations.
We may disclose information where required to do so by law or in connection with legal proceedings.
Customer Data Handling Note
Any arrangements relating to the handling of live customer data as part of a customer support or call centre service should be agreed and confirmed directly before any service delivery begins. Any data processing arrangements, data processor agreements or customer data handling protocols should be discussed and confirmed in writing. This Privacy Policy relates to website visitor and enquiry data only.
Your Rights Under UK GDPR
You have the following rights in relation to personal information we hold about you:
- Right of access: you may request a copy of the personal information we hold about you.
- Right to rectification: you may request that inaccurate information be corrected.
- Right to erasure: you may request that your information be deleted, subject to legal requirements.
- Right to restriction: you may request that we restrict processing of your information in certain circumstances.
- Right to data portability: where applicable, you may request a copy of your information in a structured, machine-readable format.
- Right to object: you may object to processing based on legitimate interests.
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at [email protected].
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your rights have not been respected.
Security
We take reasonable steps to protect personal information submitted via this website from unauthorised access, disclosure or loss. However, no transmission of data over the internet can be guaranteed to be entirely secure.
External Links
This website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policies of any external sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version is indicated by the date at the top of this page. We recommend checking this page periodically.
Contact
For any questions, requests or concerns regarding this Privacy Policy or the use of your personal information, please contact us at: [email protected]
STERLINGCUSTOMER SUPPORT LTD
8 Lily Close, Stockton-On-Tees, TS18 1DE, United Kingdom